F.A.Q.

When can I expect my order?

(Add 1-2 business days for processing time)

**Tracking information is provided for all US and Canada bound orders. Tracking numbers will be provided 24-48 hours after your item has shipped out and will be available online. To find your status tracker, please check your confirmation email.

Where do shirts ship from?

Depending on your shipping address we will ship from one of our facilities in Toronto, Canada (via Canada Post) or New York State (Via USPS). European orders ship directly from Europe (via Spring GDS) to speed up shipping time for international orders!

What is your billing policy?

You can feel trust and confidence in your Purchase from tshirtjoy.com. We charge the price of the shirt plus shipping as calculated and shown in your cart.  No other charges will be applied.  We process payments through PayPal's SSL secured offsite transaction processing engine.  We do not store customer credit card information.  Your transaction with T Shirt Joy is safe! PayPal accepts PayPal payments directly, AMEX, Visa, Discover, and MasterCard.  You'll be taken to the PayPal site where you *do not* need to register an account if you don't have one.  You can pay one time by credit card by choosing the "Don't have a PayPal account option".

What is the average wait time?

Our t-shirts are made-to-order, so there is some time required to print and dry the shirt and prepare it for shipping. In some cases, it can be processed the same day, but we can't guarantee it. All shirts will be processed and sent for shipping in two to three business days after you place your order.
The average wait times are vary for each country. We ship USPS and people in the U.S. should expect their shirt at their door 3-5 business days after ordering RUSH service and 5-8 business days STANDARD.

What is your return policy?

Buyers are responsible for returning any shirts they are defective in original packaging and in new condition. You will be refunded 100% for the t shirt . We can only offer a 100% refund for defective/poor quality orders because we are a custom print shop and our shirts are made-to-order. Therefore if you have wrongly given us your size or if you order a size, receive that size but are not happy with the fit these are not grounds for a return. We can take back t shirts that do not fit or you simply want to return with a $7 restocking fee. T Shirt Joy offers a 100% satisfaction guarantee return policy.

For a more detailed return policy or more information please visit our Returns & Refunds page, or contact us by email support@tshirtjoy.com and we will gladly provide you with your options as well as the address to which your items should be returned. Upon receipt, T Shirt Joy will refund your purchase.